Policies + FAQ

Take a look at our shop policies below. We want to make sure you’re happy with your purchase. If there’s anything we can do to improve your experience, please contact Perla Sol LLC using the contact form.

Custom Orders

Use the contact form below to inquire about a custom order. Materials and ideas will be discussed. The down payment must be paid prior to designing. The turn around time will vary depending on the materials needed (please estimate 7-14 days for combs, simple veils, or headbands and up to 1 month to complete large projects, such as capes or veils). Custom orders are not eligible for returns or exchanges.

Events

Free consultations. 50% nonrefundable deposit required at booking.

Return Policy

Due to the nature of our products, we do not accept returns at this time.

Exchanges

In the unlikely event that you receive a damaged or defective item, I’m happy to fix or exchange the item. Use the contact form within 14 days of receiving your product to begin the process.

 

 

updated 05/13/2021

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